When disaster strikes, it's easy to lose your footing. But resilient companies never lose focus, and are able to get back in business—fast.
How your business recovers from a disruption has a lot to do with how you prepared for it in the first place. Our claims professionals work closely with you before an event, to prepare your business; during an event, to protect your company from further damage; and after the event, to overcome even the hardest of hits.
We're proud of our record of fast and efficient claims resolution, and our high rate of client satisfaction. In a survey of risk managers about claims-handling best practices, FM Global topped the list for property claims satisfaction with a score more than twice that of the number-two carrier.
Learn about our seamless claims process below.
*Source: 2015 Advisen Claims Satisfaction Survey
Joree's Journal is a first-person account of FM Global’s catastrophe claims response. It follows the journey of Senior General Adjuster and Assistant Catastrophe Coordinator Joree Bosley.
When a catastrophe like a flood, hurricane or earthquake affects many of our clients at once, our claims team fans out across the affected area to help our clients get back on their feet as soon as possible.
Our catastrophe teams work long hours, face power outages, gas shortages and even a lack of water. Joree's Journal provides a glimpse into that world.
Learn more about Joree Bosley
Senior General Adjuster and Assistant Catastrophe CoordinatorJoree Bosley is a senior general adjuster and assistant catastrophe coordinator in our Atlanta, Georgia, USA, office. A 20-year veteran, she oversees the resolution of complex multi-million-dollar claims.
As an assistant catastrophe coordinator, Joree:Joree is a seasoned veteran of 21 catastrophe teams, including:
- Monitors potential catastrophes well before the storms hit
- Activates our catastrophe claims adjustment teams
- Sets up a command center as close to the impact area as possible
- Coordinates loss visits along with our engineering group
- Western Australia Gas Interruption (2008)
- Brisbane, Australia Flooding (2011)
- Hurricanes Harvey, Maria and Irma (2017)