Privacy Policy - Australia

FM Global is committed to protecting and respecting your privacy. Where applicable, we are bound by the Privacy Act 1988 (cth) and the Australian Privacy Principles.  This Privacy Policy ("Policy") and any other documents referred to in it, set out the basis on which FM Global processes and protects the information we collect from you. It applies to any Personal Information you provide to FM Global and, subject to local law, any Personal Information we collect from other sources. Please read this Policy carefully to understand our practices regarding Personal Information. By using our websites, associated microsites, email exchanges, mobile applications or third-party sites (collectively referred to as “site(s)”) you are accepting and consenting to the practices described in this Policy now and as subsequently amended by us. 

Throughout this Policy, "FM Global" refers to Factory Mutual Insurance Company, including its subsidiaries and affiliates (also referred to as "we", "us", or "our").


You may give us information by completing forms or by corresponding with us by phone, e-mail or otherwise.

By way of example, we and our service providers may collect and process the following Personal Information about you:

  • your name, email address, postal address, language, country of origin, contact details, date   of birth, gender, work eligibility, employment details and any other information you provide;
  • Personal Information received from third parties;
  • user name, password, password reminder questions and password answers;
  • search queries;
  • communication preferences, such as which newsletters you would like to receive; and
  • information posted in community discussions and other interactive online features.

This includes information you provide when you register to use our sites, subscribe to our services and when you report a problem with our sites. When you provide Personal Information, you consent to our collection, use and to the disclosure of this Personal Information to appropriate third parties for the purposes described in this Policy.   We  may also collect other data, such as browser and device information, app usage data, information about your use of our sites collected through cookies and other technologies, pixel tags, web beacons, web server logs, your IP  address, geographic location, operating system, device type and unique devise identifier along with other technologies, demographic information and aggregated information.


Online collection of Personal Information:

Visits to FM Global sites

With regard to each of your visits to our sites, FM Global may automatically collect certain types of information. When you visit our sites, we may use automated technologies such as web server logs to collect IP addresses, "cookies" and Web beacons. The collection of this information will allow us to improve the effectiveness of FM Global’s sites and our marketing activities. In general, you are not required to submit Personal Information when you visit our sites. However, we may ask you  to provide certain Personal Information if you wish to receive additional information about our products, services and events. If you request electronic communications, such as an e-newsletter, you will be able to unsubscribe at any time by following the instructions included in the communication.


FM Global collects information during your visit to an FM Global site through the use of cookie technology. Using cookies allows us to improve our sites, compile aggregate statistics and distinguish you from other users of our websites.  The use of this technology helps us to provide you with a positive experience when you browse our sites, and it also helps refine our content and personalize your experience.

You can learn more about our cookie functionality and how to adjust your settings to accept or refuse cookies by visiting our Cookie Preference Center or click here.


FM Global sites may from time to time, contain links to and from other sites which are outside our control and are not covered by this Policy. FM Global does not accept any responsibility or liability for the privacy practices of linked sites. Please note that these sites have their own policies and we encourage you to review the privacy policies of each site you visit, before you submit any information. The operators of these sites may collect information from you which will be used by them.

Engaging with FM Global through social media

When you engage with us through social media sites or through features such as plug-ins or applications on FM Global sites that integrate with social media sites, you may choose to link your account with us to third party social media sites. When you link your account or engage with us on or through third party social media sites, plug-ins, or applications, you may allow us to have ongoing access to certain information from your social media account (e.g., name, e-mail address, photo, gender, birthday, the posts or the 'likes' you make).
If you post information when you interact with our sites through social media sites, plug-ins or other applications, depending on your privacy settings, this information may become public on the Internet. You can control what information you share through privacy settings available on some social media sites. In addition, we also give users the option to share our stories on social networks such as Facebook and Twitter. To deliver this service we link to a third-party website called AddThis. If you use our share buttons you will be directed to a website controlled by AddThis. We have no control over the additional cookies that AddThis sets when you use its services. You can opt out of such cookies through this external party’s cookie preference center.

Accessing our sites through mobile devices

When accessing our sites on a mobile device, we may collect your unique device identifier and mobile device IP address, as well as information about your device's operating system, mobile carrier and your location information.

By providing us with your mobile device phone number, you consent to its use for the purposes identified in this Policy, including receiving notifications from us on your mobile device.
If you previously chose to receive push notifications on your mobile device from us but no longer wish to receive them, you can manage your preferences either through your device or the application settings. If you no longer wish to have any information collected by the mobile application, you may uninstall the application by using the uninstall process available on your mobile device.


We use your Personal Information to offer and administer our services and products. These may include, but are not limited to, claims management, risk management consulting, loss prevention, including engineering visits, product certification and testing and other forms of insurance services (including underwriting of insurance products and reinsurance). With your consent, we may also use this Personal Information for additional purposes, including providing you with information about other similar services and products we offer.

When you request services, we ask that you provide accurate and necessary Personal Information that enables us    to respond to your request. In doing so, you consent to our collection, use, storage and to the disclosure of this Personal Information to appropriate third parties for the purposes described in this Policy.

While the Personal Information we collect may come directly from you, it may also be provided by our affiliates or  other third parties (such as employers, insurance companies, insurance brokers or agents, credit organizations, financial institutions, etc.). If you provide Personal Information about other individuals (such as employees, dependents, etc.), you must obtain their consent prior to your disclosure to FM Global.

We will use the Personal Information we collect to:

  • provide information and services as requested;
  • determine eligibility and process applications for our products and services;
  • understand and assess ongoing needs and offer our products and services to meet those  needs;
  • carry out communication, service, billing and administration;
  • administer claims;
  • conduct data analysis;
  • obtain and update credit information with appropriate third parties, such as credit reporting  agencies, where transactions are made on credit;
  • execute monitoring and training;
  • develop new services;
  • administer our sites and ensure the contents are presented effectively;
  • allow you to participate in interactive features;
  • market products and services;
  • conduct processing necessary to fulfill other contractual obligations;
  • exercise our legal rights and protect our interests in the event any of the information you provide is relevant or helpful in connection with insurance claims brought by our customers or  legal actions brought by or against us; and
  • detect, prevent, and respond to fraud, intellectual property infringement, violations of our      Terms of Use, violations of law, or other misuse of our sites.


We do not rent, sell or otherwise disclose Personal Information about our site visitors with unaffiliated third parties  for their marketing use. We may share Personal Information with third parties including, but not limited to, affiliates  and subsidiaries, credit and fraud reporting agencies, debt collection agencies, insurers, reinsurers, insurance brokers, other insurance intermediaries, third parties that provide data analytic services, lawyers and accountants and others involved in the claims handling process, sub-contractors, suppliers and service providers.

These third parties are restricted from using or disclosing your Personal Information except as necessary to perform services on our behalf or to comply with legal requirements.

Furthermore, if required, we may disclose Personal Information:

  • to respond to the courts and/or regulators, governmental agencies or public authorities in connection with enquiries, proceedings, subpoenas or other legal process or investigations by parties anywhere in the world (including the Corporations Act and the Anti-Money Laundering & Counter-Terrorism Financing Act);
  • in order for FM Global to comply with its regulatory requirements or dialogue with its  regulators as applicable;
  • in the event of a merger/acquisition;
  • to business partners that may deliver marketing communications, promotional materials, or advertisements that may be of interest to you;
  • when we believe in good faith that disclosure is necessary (a) to protect our rights including       the rights in our products, the integrity of the sites, or your safety or the safety of others, or (b) to detect, prevent, or respond to fraud, intellectual property infringement, violations of our  Terms of Use, violations of law or other misuse of the site; and
  • to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company or we sell, liquidate, or transfer  all or a portion of our assets.
In addition, we may share de-identified reports on user demographics and traffic patterns, as well as de-identified  information, with third parties.


Due to the global nature of our business, the Personal Information FM Global collects may be transferred, processed and stored across geographical borders. For instance, we may transfer Personal Information locally or overseas, including but not limited to, the United States, the United Kingdom (UK), the European Union (EU) and Singapore. By providing us with your Personal Information or using our sites, you consent to this transfer, storing, and processing of your Personal Information across geographical borders. These transfers are governed by EU standard contractual clauses, UK standard contractual clauses, and/or equivalent data transfer regulations to protect the security and confidentiality of Personal Information. We will take all steps reasonably necessary to ensure that  your Personal Information is treated securely and in accordance with this Policy.


FM Global takes reasonable steps to keep your Personal Information accurate and complete. In order to assist us with this, you should notify us of any changes to your Personal Information by contacting us at a href="/report-contact-page/general-contact-form">CLICK HERE or at the postal address listed in the "Contact Us" section below. 

Please include your current contact information, the information you are interested in accessing and your requested changes. We will provide you access to the Personal Information requested, unless it infringes on the privacy of other individuals and subject to reasonable limitations provided by law. If we do not provide you with access, we will provide you with the reason for refusal and inform you of any exceptions relied upon.


FM Global has implemented reasonable physical, technical and administrative security standards to protect Personal Information from loss, misuse, alteration or destruction.

Some of the steps we take are:
  • placing confidential requirements on our employees, representatives and third parties;
  • keeping information security policies;
  • destroying or permanently de-identifying Personal Information if it is no longer needed for the  purpose for which it was collected; and
  • maintaining appropriate site protection and security measures.
Further information about our data security practices can be provided on request. Unfortunately, the transmission of information via the Internet is not completely secure, and  we cannot guarantee the security of your Personal Information transmitted to our sites, therefore any  transmission is at your own risk. Once we have received your Personal Information, we will  use reasonable procedures and security features, such as secure servers and SSL technology to try to prevent unauthorized access. Moreover, we are not responsible for the  security of information you transmit over networks that we do not control, including the Internet and wireless networks.


For changes, such as modifying or withdrawing your consent or modifying your Personal Information, contact us at CLICK HERE  or at the postal address listed below. Note that if you  do not give us consent or subsequently modify or withdraw your consent, we may not be able to provide you with  the products or services you want.

FM Global Privacy Office
Factory Mutual Insurance Company
Level 15, 1 Macquarie Place
Sydney, New South Wales 2000


We reserve the right to change this Policy. Any changes we may make from time to time will be posted on this page. We encourage you to frequently review this Policy to see any updates or changes to our privacy practices. Your use of this site constitutes consent to the practices described in any updated Policy.

This Policy was last updated June 2023.